|Why Maintenance Workers Love Answering Services
Want to know what really irks maintenance workers everywhere?
Getting unnecessary calls that aren’t emergencies from tenants! If you deal with grumpy maintenance workers, it’s probably because of all the unnecessary calls they get that prohibits them from focusing on whatever job they’re doing at the moment. Call centers allow maintenance workers the peace of minded needed to get a job done to then move on the next and so on without interruptions.
A call center can handle maintenance requests so that workers don’t need to answer them directly. The call center allows tenants to call regarding their requests any time of the day and then they’ll get forwarded to maintenance workers so that they can figure out which ones are priority and which can wait. Tenants can also call and check the status on a work order and find out when it will be done – all without having to actually contact any maintenance workers at the property. All staff at the call center are trained professionals who will act as an extension to your staff, providing top-notch customer service to your tenants and making work a whole lot easier for your property’s maintenance workers.
When your maintenance workers are constantly bombarded with calls, they can’t do their job and they’ll then get behind on orders and everyone will be mad. As a property manager, you already know how annoying constant calls are or how they hinder you from getting work done, so why not allow your maintenance workers some peace of mind by having a call center handle all the maintenance requests?
With a call center, every call will be answered day or night and the best part is that all service requests will be in one, convenient place so if you have multiple workers, they won’t get confused on orders. Everything operates on your own terms, so you relay to the call center what you want included in their service, including all calls, after-hours calls, or missed calls. So have happier maintenance workers and hire a call center for your property management needs now!