|Things To Know About A Answering Services For Property Management
As a property manager, you know that things get very busy and hectic, especially when you have several places to rent or when there’s something happening in your complex. This is why it’s wise to hire a call center catered to those in the property management industry. Having a call center dedicated to your needs allows you to free up your time and focus on other matters that need your attention. A call center can take all sorts of calls like rental availability, handle rent payment, deal with emergencies or simply take daily maintenance requests – allowing you to deal with other issues as it relates to the property you manage.
How it works
The company you go with will provide you with a toll free number so that all of your calls get forwarded to the call center. You just have to figure out when you want the calls forwarded. The call will ring as it would if it were going to your office phone but a trained staff person would answer it using the same phrase or saying you and your associates use, so it seems as if they are there in your office!
But the best part is that the call center will be able to take calls any day or night. This way you’re not disturbed at night, while tenants still feel as if their needs are being met no matter the time or day! Staff members will ask the tenant various questions to figure out and determine if they need to call you or not or simply take a message to provide you with the next day.
And if you have various rental properties available, staff members of the call center will talk to any potential renters on your behalf, providing them with important information on the property so that you don’t have to deal with large call volumes when you could be doing other important things as it relates to the properties you manage.
Think of a property call center as an extension of you, which makes the service very convenient for property managers everywhere!