|Improving Your Business Processes
If you want to become a top property manager, you’ll have to do more than just manage a variety of properties. Besides doing the day-to-day tasks of a property manager, you’ll also have to improve your business process so that it’s simplified and streamlined. As a property manager, you’re responsible for a range of different tasks and duties that each has its own expertise. As a property manager, you need to be able to do collections; handle customer service, tenant complaints and any conflicts between neighbors, deal with legal disputes; be in charge of maintenance employees; while dealing with outside vendors and inspectors; and then have to deal with emergencies. And honestly the list can go on and on! Since there are so many demands that you have to deal with on the regular, you’ll definitely benefit from improving your business processes. Here are some common rental property management areas you can improve on:
Communication is key in any work environment and if communication isn’t handled right, you’ll get nothing but chaos. Property managers communicate via a number of ways, including texts, calls, emails, walk-in traffic and more. With so many avenues to have to communicate, it can easily become difficult to keep owners, tenants and employees on the same page. In order to avoid miscommunication, documentation is needed. A great way to up communication efforts is to have a 24/7 live emergency line for all tenants, owners and staff, which will help with customer service while reducing any miscommunication!
Thanks to new advancements in technology, automation can easily make the job a lot easier for you and your staff. It helps with repetitive tasks and can streamline common jobs like rent collection, accounting, statements, maintenance requests and more. It will help your office go paperless. This way you can focus your attention on more important things.
Travel is sometimes an issue for leasing agents, sales staff or maintenance employees, which is why it’s important that you have a service area and keep it that way. Many agents are now utilizing video walkthroughs to fill their vacancies since they can send prospective tenants a video link of the place instead of having to travel there physically for each request. Once the prospect feels they like the place, that’s when they can view it.
By becoming more efficient in your tasks as a property manager will help improve your business processes and make you a top property manager!